Shipping policy

My Little Companion currently sells products only within Singapore. At this time, we do not offer international shipping.

Delivery Time Formula:

Total Delivery Time = Handling Time + Transit Time

Handling Time: 1 business day (Monday to Saturday).
All products go through a production process before shipping, contributing to the handling time.

Order Cut-Off Time: Orders placed before 06:00 pm (GMT+08:00) Singapore Standard Time (Singapore) will begin processing the same business day. Orders placed after this time or on weekends/public holidays will be processed the next business day.

Shipping Methods, Costs, and Transit Times:

Express Shipping Rate for Singapore:

 

Carrier & Tracking Information:

We use Ninjavan as our shipping career. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This tracking number will be activated within 24 hours. You can easily track your order here.

Change of Address:

If you need to update your shipping address, please contact us at hello@mylilcompanion.com or call us at +65 8078 1558 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Customer Support:

We’re here to assist you! Reach out to us during the following hours:
Operating Hours: Monday to Saturday: (GMT+08:00) Singapore Standard Time (Singapore)

Contact Us:

Phone: +65 8078 1558
Available Monday to Saturday 09:00 AM – 06:00 PM (GMT+08:00) Singapore Standard Time (Singapore)

Email: For any questions or inquiries, email us at hello@mylilcompanion.com 
We strive to respond to emails within 24 hours during business days.

Notes:

Delivery times may vary due to external factors such as public holidays, weather conditions, or courier delays.