Refund policy

Thank you for choosing My Little Companion! If you are not completely satisfied with your purchase, our hassle-free refund and return policy is here to ensure your peace of mind.

14-Day Return Policy:

We gladly accept returns within 14 days of the purchase date for non-discounted items in their original, unused condition and packaging.

How to initiate a return:

  1. Contact Us: Before returning any items, please email our team at hello@mylilcompanion.com to begin the return process.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the product.
  3. Package the Item: Securely pack the item in its original packaging, including any provided accessories.
  4. Return Shipping: Customers are responsible for return shipping costs. 

Refund Process:

Once we receive and inspect your return, we will notify you via email regarding the status of your refund. If approved, a refund will be processed, and credits will be issued to your My Little Companion account within 10 business days for use on your next purchase.

Non-Refundable Items:

Certain items are non-refundable, including:

  • Opened or used products
  • Gift items

Damaged or Defective Items:

If your parcel arrives damaged, please refuse delivery if possible and contact us immediately. If the damage is noticed after delivery, email us within 24 hours at hello@mylilcompanion.com with:

  • Photos of the damaged item and packaging
  • Your order number
  • A brief description of the issue

If the product arrives damaged or defective, My Little Companion will cover the return shipping cost, and a replacement product will be sent at no additional charge.

Exchange Policy – 14 Days After Delivery:

We offer exchanges within 14 days of the delivery date.

How to Request an Exchange:

  1. Email hello@mylilcompanion.com with your order number and details of the item you wish to exchange.
  2. Follow the return process for the original item.
  3. Once the return is received and approved, we will ship the new product to you.

Contact Information:

For any questions about our refund and return policy, please contact us at:
📧 Email: hello@mylilcompanion.com
📞 Phone: +65 8078 1558