Orders are processed within 1 business day and handed over to the shipping carrier, Ninja Van. During peak seasons or high order volumes, processing may take a few extra days. If there is a significant delay, we will notify you via email or phone. For more details, visit our Shipping Policy.

If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at hello@mylilcompanion.com with photos of the damaged item and packaging for assistance.

Please provide photos of the damaged product and packaging. Your order number and a brief description of the issue. If the product arrives damaged or defective, My Little Companion covers the return shipping cost. A replacement product will be shipped to you at no additional shipping charge.

If you are unsatisfied with your purchase, you have 14 days to initiate a return. Returned items must be in their original condition and include the purchase receipt. To start a return, please visit our Return and Refund Policy.

Once we receive your returned item and confirm it complies with our return guidelines, your refund will be processed within 10 business days. For more information, see our Return and Refund Policy.